Refunds & Cancellations

1. Cancelling your subscription

Open /account/billing and press Cancel subscription. We immediately stop the Cashfree auto-renew mandate so no further amount is debited from your UPI / card / bank. You keep access to whatever credits are already in your balance for the rest of the paid cycle — we do not strip credits the moment you cancel.

Cancellation takes effect right away. You will receive an email confirming it, and a second email on the day the current cycle ends. No prorated refund is issued for the unused portion of a cycle you paid for — that time was yours to use.

2. What is NOT refundable

• Credits already consumed. Once a credit has been spent on an analysis, we have already paid the model provider for that call. The credit cannot be returned.
• Top-up packs after use. If you bought a top-up and used any credits from it, the pack is non-refundable. If NONE of the pack has been used and you ask within 24 hours, we will review it on request.
• Unused time inside a paid subscription cycle. Cancelling mid-month does not refund the days remaining — you retain full access until the cycle ends.

3. When we WILL refund in full

• Charges you did not authorise. If you see a debit from MedFast.AI that you did not approve (duplicate webhook, mandate confusion, card compromise), tell us at support@medfast.ai. We reverse it in full within 7 business days.
• Service failures on our side. If a page you paid for failed to analyse because of a bug or outage AND we could not re-analyse it successfully, we refund that credit.
• Accidental double charges. If Cashfree debits you twice for the same order id, the duplicate is reversed automatically; if you spot one before we do, email support with the two debit amounts and we will reconcile within one business day.

4. How to request a refund

Email support@medfast.ai with:

• the email on your MedFast.AI account,
• the order id (from your billing page or your GST invoice),
• a one-line reason.

We reply within 2 business days. Approved refunds are initiated with Cashfree on the same day and typically land back on your original payment method within 5-7 business days (bank-dependent). The GST component on an approved refund is reversed too; a credit note is issued against your original invoice for your records.

5. Subscription downgrades and upgrades

You can switch between tiers at any time from /pricing. An upgrade credits the new tier's full page allowance on top of whatever is left of the old one. A downgrade takes effect from the NEXT billing cycle — the current cycle you have already paid for continues at its original tier.

6. Account deletion

Deleting your account from /account cancels any active subscription at the same time. It does NOT automatically trigger a refund for the paid-but-unused portion of the current cycle — if you want one on deletion, say so in the email referenced above and we will treat it under section 3 or 4 as applicable.

7. Chargebacks

Please talk to us before raising a chargeback with your bank or card issuer. A chargeback locks the disputed amount with Cashfree for 60-90 days and costs us a non-refundable fee even when we win, which hurts us without helping you. In every scenario above we respond within 2 business days and refund promptly where owed — that path is faster and simpler for both sides.

8. Contact

Billing-specific: support@medfast.ai. For non-billing issues, see our Terms of Service and Privacy Policy.